Chargeback operations, visible from signal to resolution.
RDR and Ethoca alerts, dispute cases, evidence and decisions — one operational workflow, owned by your team and visible in the portal.
Every dispute follows the same path.
Whether the signal comes from RDR, Ethoca or your own risk controls, it becomes a case with evidence, an owner and a decision — handled the same way every time.
The evidence assembles itself.
Because the platform already carries the transaction, its routing and its risk context, the case packet builds from data that is already there — not from a manual scavenger hunt.
Authorization, capture and settlement history.
Which paths the payment took, and why.
Authentication and risk context at the time.
The payment activity around the case.
Queues, owners, next actions.
Disputes are team work. Cases carry ownership and status, queues show what needs attention, and next actions are explicit — no case falls between two chairs.
Every case teaches the operation something.
Reporting surfaces dispute reasons and patterns — and feeds them back into routing, risk and 3DS policies, so the same dispute is less likely to come back.
The loop closes.Dispute outcomes inform the policies that shape tomorrow's traffic — alongside RDR and Ethoca signals.
Run disputes like an operation.
Talk to our team about alerts, case workflows, evidence and the reporting loop that fits your operation.
One workflow
Alerts, cases, evidence and decisions in one place.
Full context
Transaction, routing and risk data attached to every case.
Team operations
Queues, ownership and next actions for the whole team.
Prevention loop
Reporting feeds back into routing, risk and 3DS policies.