Act on dispute alerts before they become chargebacks.
Ethoca alerts surface issuer and cardholder dispute signals in near-real-time — giving your team an action window to refund, cancel fulfilment or review before escalation.
The alert arrives before the chargeback does.
When an issuer or cardholder dispute signal appears, the alert travels through the network to your team — while there is still time to act.
Where coverage applies
Alert availability depends on issuer and network coverage — alerts help teams react earlier on the traffic they reach, and your chargeback workflows handle the rest consistently.
Four ways to use the window.
Every alert lands in a structured workflow — so the response is a decision, not a scramble.
Refund
Refund the transaction before it escalates — closing the case while the window is open.
Cancel fulfilment
Stop shipment or service delivery on disputed orders before more cost is added.
Review account
Check the customer and payment activity behind the alert before deciding.
Update case
Attach the outcome to the case so chargeback workflows stay consistent.
Honest about the window.
Coverage varies by issuer and network, and alert timing varies by case. Where alerts reach you, they help your team react earlier — and everything else still lands in a structured chargeback workflow.
Alerts where your team already works.
Alerts arrive in the same portal as your transactions, risk signals and chargeback cases — an inbox and an action queue, not another tool to monitor.
Give your team the action window.
Talk to our team about Ethoca alerts, coverage for your traffic and the response workflows that fit your operation.
Earlier visibility
Dispute and fraud signals surfaced before the chargeback.
Action window
Time for your team to refund, cancel or review.
Structured response
Repeatable workflows instead of ad-hoc reactions.
Case continuity
Outcomes flow into your chargeback workflows.